---
title: 'Unconfirmed Payments'
url: 'https://manuals.remository.com/payage/payment-management/unconfirmed-payments'
markdown: 'https://manuals.remository.com/payage/payment-management/unconfirmed-payments.md'
date: '2026-11-14'
description: 'Every time a payment button or group of payment buttons is generated, a payment record is created in status "Unconfirmed". These records are needed because Payage needs to store the transaction information on behalf of the calling application (for example, Rentalot Plus) while the user checks out a…'
taxonomy:
  category:
    - docs
---

[](#) [ edit this page](https://github.com/getgrav/grav-skeleton-rtfm-site/blob/develop/pages/08.payment-management/03.unconfirmed-payments/docs.md) 

# Unconfirmed Payments

Every time a payment button or group of payment buttons is generated, a payment record is created in status "Unconfirmed". These records are needed because Payage needs to store the transaction information on behalf of the calling application (for example, Rentalot Plus) while the user checks out at the payment gateway. When the user returns from the payment gateway, Payage checks that the payment is valid and correct, and returns the status information back to the application along with the details of the user's transaction or booking.

Unconfirmed records are stored for a default of 60 minutes, which you can change on the General tab of the Payage Configuration page ("Minutes to keep unconfirmed transactions"). With most payment gateways, it's almost impossible for a user to take more than about 15 minutes to pay as the gateway will time the user out and cancel the transaction, so 60 minutes is normally more than enough. Unconfirmed payments older than this are discarded.

Unconfirmed payments represent occasions when a user has reached your payment page but has not completed the payment.

![](https://manuals.remository.com/payage/user/pages/08.payment-management/03.unconfirmed-payments/p-20_1.jpg)

 [ ](https://manuals.remository.com/payage/payment-management/the-payment-detail-view) [](https://manuals.remository.com/payage/invoices)

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## Navigation

- Parent: [Payment Management](https://manuals.remository.com/payage/payment-management.md)
- Previous: [The Payment Detail View](https://manuals.remository.com/payage/payment-management/the-payment-detail-view.md)